Explain your response and provide justification.

The Chief Operations Officer (COO) reviewed the Memo provided by the Patient Experience Manager regarding Pediatrics ABC – West. The COO was surprised by the results and agreed that a quality improvement plan was needed because these concerns could have a negative impact on patients’ experience and patients’ satisfaction with the practice. The COO was also concerned that the reputation of Pediatrics ABC – West could impact the reputation of Pediatrics ABC – East, the new location, a

INSTRUCTIONS

Prepare a report that includes part one and part two.
Part One
Define patient experience in a pediatric physician practice setting and include examples specific to Pediatrics ABC – West.
Define patient satisfaction in a pediatric physician practice setting and provide examples specific to Pediatrics ABC – West.
Using the data analysis that was provided in Deliverable 02, do you believe that most of the patients/parents who completed a review would rank their level of satisfaction as unsatisfactory, satisfactory, or highly satisfied? Explain your analysis and provide justification.

Part Two

The next step is to determine how to use these results to improve patient satisfaction and then to incorporate a remediation plan(s) into the quality improvement plan.
List at least three responsibilities assigned to physicians and advanced practice providers (nurse practitioners and physician assistants) at a pediatric physician practice.
Did the physicians and APPs fulfill their responsibilities? Explain your response and provide justification.
What type of remediation or corrective action would you recommend? Explain your response and provide justification.
List at least three responsibilities assigned to a practice manager at a pediatric physician practice.
Did the practice manager fulfill their responsibilities? Explain your response and provide justification.
What type of remediation or corrective action would you recommend? Explain your response and provide justification.
There were also positive reviews provided by the patients/parents. What follow-up action would you recommend, if any? Explain your response and provide justification.

 

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